BYOD Technical Requirements
You MUST meet the minimum hiring requirements for BYOD (Bring Your Own Device) to qualify for our Agents Anywhere program. If selected for one of our opportunities, you will be required to submit a systems compliance file that will be provided during your virtual onboarding to ensure you are ready to go! There may be additional or different requirements for specific client accounts. Please speak to your recruiter to ensure you understand the requirements for the position you are applying to.
A PC-compatible system with admin access (Mac is NOT supported)
Windows 8.1 or newer Windows Desktop Operating System only (Windows 10 preferred)
We recommend your PC is not more than 5 years old
A sound card or integrated audio device is required
4 GB (Gigabytes) system memory required
Graphics Resolution: 1024x768 or better (1920x1080 recommended)
Two monitors are required, 19 inches or greater
Internet Browser: Internet Explorer 11, Google Chrome Version 68.0, Mozilla Firefox Version 73 or newer, with the latest version of Adobe Flash Player installed and enabled http://www.adobe.com/flashplayer
Anti-Virus Anti-Malware Software kept up to date - Microsoft provides free Security Essentials software
Anti-Virus recommended: McAfee Total Protection or LiveSafe or Microsoft Windows Defender (Security Essentials for Windows 7)
Anti-Spyware recommended: McAfee LiveSafe, SUPERAntiSpyware or Emsisoft Anti-Malware
Firewall: Skybridge recommends enabling the Microsoft Windows firewall or using McAfee LiveSafe
Ensure your anti-malware software is kept current. If used as a subscription, ensure your subscription remains current. Also, ensure it is configured to automatically download and install the latest updates, definitions or patches. Skybridge is not liable for malware (e.g. virus, spyware, etc.) introduced to your system.
Skybridge Americas does not require a telephone line for work use. You will, however, need a telephone to communicate with your supervisor as needed.
A good quality USB headset with a mute button is required for online training and handling live customer calls.
Most corded USB headsets are compatible. We recommend you acquire the Plantronics Blackwire or Plantronics Encorepro series model headsets as they have been tested and successfully used with our systems. Here's a list of other contact-center approved headsets:
High-speed, low latency wired Internet service is required with 5 Mbps download, and 2.5 Mbps upload speed.
Cellular, WiFi, Microwave, and/or radio-based connections are not supported on the platform.
You must be ethernet cable connected to your modem/router during work to ensure there is no disruption to your ability to take calls.
Notice: You may call your internet provider for more information regarding your connection. Ethernet cables in all sizes may be found online or at any store that sells computer equipment.