BYOD Technical Requirements
You MUST meet the minimum hiring requirements for BYOD (Bring Your Own Device) to qualify for our Agents Anywhere program. If selected for one of our opportunities, you will be required to submit a systems compliance file that will be provided during your virtual onboarding to ensure you are ready to go! There may be additional or different requirements for specific client accounts. Please speak to your recruiter to ensure you understand the requirements for the position you are applying to.
Computer & Hardware
A PC-compatible system with admin access (Mac/Chromebook/Linux is NOT supported)
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Windows 11 or newer operating system only. As of October 2025, should be Windows 11 23H2 version or newer.
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Minimum 256 GB Storage/Hard drive with minimum 50 GB free space
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A sound card or integrated audio device is required
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8 GB (Gigabytes) or more system memory required
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Intel i5-4440, CPU 2.10Ghz or better; Recommended i7-4770, CPU 3.40 GHz or AMD Ryzen family series equivalent or better
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Graphics Resolution: 1024x768 or better, 1920x1080 recommended.
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Graphics card, Compatible with DirectX 12 or later with WDDM 2.0 driver
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Two monitors are required, 19 inches or greater
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Internet Browser: always updated to the latest version of Microsoft Edge, Google Chrome, Mozilla Firefox.
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Anti-Virus Anti-Malware Software kept up to date
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Microsoft provides free Security Essentials software and Microsoft Windows includes Windows Defender which is compatible with our work applications.
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If you have third-party antivirus software installed on your system, you must ensure that work applications are not blocked.
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Laptop users require an external keyboard and mouse
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System sleep mode or sleep timer must be turned off during working hours
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Smartphone
Skybridge Americas does not require a telephone line for work use. However, you must have a working phone number (mobile or landline) at your physical location for E911 compliance, and a compatible iOS or Android smartphone to log into systems using multi-factor authentication for enhanced security.
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Headset
A good quality, wired, noise-cancelling USB headset with a mute button is required for online training and handling live customer calls. We recommend you acquire newer models of the Plantronics (Poly) Blackwire or Encorepro series headsets. Below is a list of corded USB brands that have been determined to be compatible, which is subject to change based on technology upgrades/changes.
POlYCOM/PLANTRONICS:
Plantronics Blackwire C3220 Headset
Plantronics Blackwire C225 Headset
JABRA:
LOGITECH:
Logitech H650E (Stereo PN: 981-000518)
LEITNER/SENNHEISER:
Internet Connection
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High-speed, low latency wired Internet service is required with minimum 20 Mbps download and 10 Mbps upload speed (Some departments may require higher internet speeds). Additional household users of your internet and/or running other non-essential computer processes during work hours can create latency and impact your connectivity to essential work programs. Therefore, you may require additional lines or increased speed to meet requirements.
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Cellular, unsecure WI-FI, Microwave, Satellite, and Radio based connections are not supported on the platform.
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Notice: You may call your internet provider for more information regarding your connection. Ethernet cables in all sizes may be found online or at any store that sells computer equipment.